Personal Safety and De-escalation

This course aims to provide all employees with the necessary communication skills and strategies to de-escalate situations.  To provide all employees with knowledge to deal with the verbal aggression that they may encounter in the workplace, so that they can maintain their safety and well-being in their places of work. 

To provide all employees with the necessary communication skills and strategies to de-escalate situations.
2. To provide all employees with knowledge to deal with the verbal aggression that they may encounter in the workplace, so that they can maintain their safety and well-being in their places of work.
3. To equip staff with the necessary skills and techniques to safely disengage from being held, safely disengage another person from being held, avoid and defend kicks and punches, post-incident actions and record keeping and de-briefing.

 

Aims and Objectives of the Programme: 

To have the knowledge and skills to stay safe in their workplace.

To provide them with information on the legislation relating to conflict, health & safety and lone working.

To risk assess an individual and the environment.

To understand communication more effectively - verbal/ non-verbal/ paraverbal elements.

To respond appropriately to verbal aggression, using techniques to de-escalate verbally aggressive behaviour.

To deal more effectively with telephone communications and the issues that may arise from these.

To understand the process that contributes to the development of a crisis.

To recognise and assess an escalation in behaviour.

To more effectively interact with the individuals that they encounter during their work using communication, personal safety and well-being techniques.

To be competent in understanding the reasons for such behaviours.

To maintain professionalism in the face of these behavioural challenges.

To understand the importance of recording and reporting incidents.

To cope with challenges and make them aware of the importance of self care strategies.

To help participants understanding how to de-brief and support one another following an incident.

Additional Dates

31st Aug. 2018
28th Sept. 2018

Course Information
Venue Trainer Spaces Length
HavenWood Waterford FITAC - First in Training & Consultancy Available 1 day
Documentation
Title File
Course Content Download
Course Timetable
Date Times
Jul 27, 2018 9:00am to 5:00pm
Sep 28, 2018 9:00am to 5:00pm
Nov 05, 2018 9:00am to 5:00pm

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