Conflict Resolution

OVERVIEW

This 1-day course is highly practical and it includes different case studies and opportunities to explore the specific challenges faced by each learner.

This program is designed to demonstrate and teach correct conflict management principles. It is designed to help you to manage any conflict situation and provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

During the course we will review the theory behind the destructive nature of conflict and review methods of dealing with potential conflict, current conflict and historical conflict.

CONTENT

TOPIC 1: UNDERSTANDING CONFLICT

  • Aspects and dynamics of conflict
  • Definitions of conflict and why it happens
  • Conflict escalation

TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES

  • The key interpersonal skills for resolving conflict
  • Listening without judgment and asking focused questions
  • The impact of body language

TOPIC 3: MANAGING AGGRESSIVE BEHAVIOUR

  • Negotiation Skills – 5 basic principles of negotiation and how to motivate others towards a win/win outcome
  • The importance of personal safety – trusting your instinct and what to do when safety becomes an issue
  • Follow up procedure – debriefing management; sharing information with colleagues;
  • Coping with aggression after the event

TOPIC 4: MANAGING CONFLICT

  • Identifying conflict before it escalates to formal proceedings
  • Conflict management styles and knowing your conflict style
  • Mediating when conflict arises

TOPIC 5: STRATEGIES FOR DEALING WITH CONFLICT

  • Theories and processes of conflict resolution
  • Dealing with difficult people, conversations
  • Processes and skills for moving beyond conflict

LEARNING OUTCOMES

By the end of the course each learner will be able to:

  • Understand the nature of conflict
  • Identify and deal with the behaviours that trigger conflict
  • Understand the different approaches to resolving conflict
  • Have the confidence to confront people assertively
  • Manage conflict appropriately and professionally
  • Avoid the negative impact of conflict and work towards compromise and resolution

TRAINER

DCM Learning.

  • Conflict Resolution
    25th August 2020
    9:30 am - 4:30 pm

Registration Options

Details Price Qty
Conflict Resolutionshow details + €45.00 (EUR)  

Venue:  

Address:
Ireland

Description:
This event is being hosted online