Managing with Emotional Intelligence

COURSE OVERVIEW

Our courses are designed to help staff to develop their own Emotional Intelligence, explore their own real-life situations using EI tips and boost team performance.

Working effectively with all the different and difficult types of people in the workplace-from co-workers to customers to suppliers to higher-ups-isn’t easy.

Success hinges on the ability of your employees to manage their emotions and the emotions of others to avoid miscommunications, resolve conflicts, reach consensus, build a cohesive work environment and get things done.

 LEARNING OUTCOMES

  • A clear understanding of how working relationships can be improved
  • An insight into the emotions which shape their own and others’ behaviours
  • The ability to control and deal with their emotions
  • The skills to read and respond effectively to the emotions of others
  • An understanding of how to build emphatic relationships with others

TOPIC 1: WHAT IS EMOTIONAL INTELLIGENCE?

  • Defining Emotional Intelligence (EI)
  • EI Core competencies and benefits

 TOPIC 2:   BUILDING YOUR EMOTIONAL INTELLIGENCE

  • Self-Assessment – your personal strengths and weaknesses
  • Importance of self-awareness for development
  • Your emotional responses and their impact on others
  • How feedback can help to make us more self-aware

 TOPIC 3:   HOW TO RESPOND TO OTHERS’ EMOTIONS

  • Cultivating awareness of others’ emotions
  • Building rapport with a broad range of people
  • Managing and engaging emotions within your team
  • Building emphatic relationships

 TOPIC 4:  WHY RELATIONSHIPS SUCCEED OR FAIL

  • Building and managing internal and external relationships
  • Communicating with and influencing others for enhanced results
  • Managing conflicts with others – including feedback and difficult conversations
  • Developing others using emotional coaching

This program is delivered by DCM

  • Managing with Emotional Intelligence
    2nd July 2020
    9:30 am - 12:30 pm

Venue:  

Address:
Ireland

Description:
This event is being hosted online