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IGNITE
May 4, 2023 - June 15, 2023
9:00 am - 5:00 pm
This IGNITE programme, facilitated by Optimum Results, is a long established, successful, EU award winning training programme to build the competencies of supervisors, 1st line and middle managers.
Tailor designed for each participant group, the IGNITE programme has consistently met its primary objective: To improve the performance of the organisation through improving the performance of people. This programme consists of 6 workshops, and two mentoring sessions.
Who should attend?
Middle and Line Managers of all industries and sectors, who are responsible for a team.
Certification:
Participants who attend at least 5 workshops and submit a Work Based Assignment of an appropriate standard are awarded a ‘Certificate in Line Management Practice’ which is accredited by the EU’s Training Foundation (ETF) and recognised as being “International Best Practice”.
Topics Covered:
Management & Leadership
– Understanding everyone’s Roles and Responsibilities
– When to Manage and When to Lead Effective Delegation – Effective Communication
– The power of Workplace and organisation culture
– Communicating with Staff
Managing & Developing People
– Personality types and their effect on relationship building
– Managing underperformers and difficult people
– Communication & critical conversations
– Competencies: Knowledge, skills, attitudes & behaviours
– Motivating for performance, Giving & receiving feedback
– Identifying needs and agreeing to actions/change & development – Understanding the principles of Performance Management
– Essential elements of labour law (equality, harassment bullying etc)
Understanding & Managing Self
– Programme overview and objectives
– The supervisors’ and managers’ role
– Leadership & management profiles
– Key skills of supervisors & line managers – Managing time & stress
– Problem-solving
– Personal development, thinking, disposition and attitude
Problem-Solving, Decision Making & Innovation
– Problems, solutions and process
– Problems we experience and how they arise
– One-off and repetitive problems
– Becoming informed and clearly define the problem
– Lean enterprise techniques
– Innovation & creativity
– Creating an innovative environment
– Special projects and project management
Understanding Costs, Budgets and Finance
– Your role in managing costs
– Elements of lean
– Undertaking a cost reduction audit
– Understanding efficiency and its impact on performance
– Identification and eradication of waste
– Impact of mistakes and reworking on the financial performance of the business
– Cost management case study
– Our cost reduction plan
Internal & External Customer
– Who are our customers (Internal & External)? – My role in the customer experience
– The foundation tones of marketing
– What is our competitive advantage? / USP?
– Adding value and superior performance
– How does our customer define quality, reliability, service & value
– Customer care and relationships management
Personal Development, Positivity & The Work Environment
– Personal development, thinking, disposition and attitude
– Tracking & monitoring progress to success
– Conclude work based assignments and tips for presentation
Course Dates
- Thursday 4th May, 9.30am-4.30pm – In-Person, Waterford City
- Thursday 11th May, 9.30am-1pm – Online
- Thursday 18th May, 9.30am-1pm – Online
- Thursday 25th May, 9.30am-1pm – Online
- Thursday 1st June, 9.30am-1pm – Online
- Thursday 8th June, 9.30am-4.30pm – In-Person, Carlow/Kilkenny