Problem Solving and Decision Making w/ Root Cause Analysis

This course will give learners an overview of the entire problem-solving and decision making process, giving them the  skills needed to identify problems at their roots and provides the key tools and techniques needed to go about solving the problem or making a decision before it escalates.

Designed around the 7-step problem solving model, this course is structured so that learners receive a strong element of practical activities and exercises.

This helps to reinforce the theoretical content, thus equipping learners with the fundamental aspects of creative problem solving.

LEARNING OUTCOMES
By the end of the course each learner will be able to:
• Identify one or more problems to solve
• Create a problem statement
• Develop criteria to evaluate solution to the problem
• Identify potential solutions.
• Select the best solution
• Implement solutions and ex-post evaluation of chosen solution
• Use problem solving tools and know to apply them
Below you will find a proposed course outline detailing all the topics covered on the training programme.

TOPIC 1: PROBLEM SOLVING AND DECISION MAKING PROCESS
• The link between problem solving and decision making
• The elements of an effective problem solving and decision making process
• Defining the problem, clarifying outcomes, identifying and exploring alternatives
• Choosing a strategy, implementing it and managing the follow up
• Problem solving models and how to apply it

TOPIC 2: THE APPROACH TO PROBLEM SOLVING
• Understanding your preferred way of approaching problems and making decisions
• Know the key issues involved in decision making and what to consider when choosing a solution
• Observing and understanding the group or individual decision making process
• Identify the key issues involved in decision making
• How To Make The Right Decision At The Right Time

TOPIC 3: CAUSE ANALYSIS
• Methods to Identifying problems
• The importance of working in teams when solving problems
• Assessing alternatives / options
• How to develop a model / tool for solving problems in a work situations
• Plan, Do, Check, Act
• Implement solution and create action plan

  • Problem Solving and Decision Making
    17th June 2020
    9:30 am - 4:30 pm
  • Problem Solving and Decision Making
    11th June 2020
    9:30 am - 4:30 pm

Registration Options

Details Price Qty
Problem Solving and Decision Making - 11 Junshow details + €20.00 (EUR)  

Venue:  

Address:
Ireland

Description:
This event is being hosted online