Waterford Chamber Skillnet and Carlow Kilkenny Skillnet are delighted to partner to bring you this FREE OF CHARGE interactive 3hr online webinar; 

Customer Retention as a Business Strategy for 2023

with Jo Collins

(THIS TRAINING PROGRAMME IS ONLY AVAILABLE TO THOSE WITH COMPANIES BASED IN IRELAND)

Aim of the workshop:

Did you know that a 5% increase in customer retention can improve profits by 25%?

In many companies 80% of revenue will come from 20% of customers, for 2023 let’s explore some strategies that focus on customer loyalty which will have an impact on your sales and your profits.

Join us on the 1st March, for a half day workshop on ideas, strategies and skills that will win customers hearts and wallets.

By attending you will leave with a clear understanding on the skills required to create loyalty , plus a 5 point action plan that will focus on exceeding customers’ expectations.

Some of the key learnings will include:

• Increasing customer spend
• Creating referrals from existing customers.
• How social proof can make a difference to your business.
• Ideas on upselling & cross selling

This is a workshop, that is action based with a high level of participation. It is designed to deliver practical solutions and a framework for achieving customer loyalty.

Customers generate revenue, and it’s your employees that drive the customer experience. Invest in your team today and find out more about how excellent customer service can become your competitive advantage in 2023, register your place today.

COST

• Free of Charge

VENUE

• Online