Mastering Emotional Intelligence for Exceptional Customer Experiences – EI for Retail/Customer Service Staff and Managers

Mastering Emotional Intelligence for Exceptional Customer Experiences – EI for Retail/Customer Service Staff and Managers

Workshop Overview:

In today’s retail environment, understanding, recognising and managing emotions can drastically improve customer service, team dynamics, and sales outcomes. Natasha Hughes, with her expertise in executive coaching, will deliver a tailored EI workshop that addresses the specific needs of retail professionals and customer-facing team members and managers.

Key Takeaways for Participants:

• Understanding the five components of Emotional Intelligence.
• Strategies to enhance EI in customer interactions and team dynamics.
• Practical exercises to continuously refine your EI skills including active listening.
• This workshop will provide valuable skills to retailers and customer-facing teams, enabling them to enhance customer relationships, build rapport with customers and enhance workplace harmony.

Trainer: Natasha Hughes

Venue: Waterford Chamber of Commerce, 2 Georges Street, Waterford City

Time: 9am – 10am

Date: November 15^th

COST;  Free of Charge