Description of the Learning Process

Students will engage with online and offline learning resources, participate in group discussion and independent reading & current research.

All the modules are 8 hours of self-directed learning, 8 hours of live teaching and a practice based assessment that will form part of the candidates work.

• 100% Online
• Virtual Learning Environment (VLE)
• Duration: 8 hours (one full day)
• Credits: 2 ECTS – Microcredential from South East Technical University (SETU)
• Encompasses lectures, complementary reading and video materials, and independent self-directed learning (8 Hours per module).
• Online assessment and learner

The 2 ECTS microcredentials are pitched at a level 6 from the national qualifications framework. Learners who participate in the microcredentials will have the knowledge to complete their newly appointed Job role.

Programme Overview 

Internal and External Customers (Microcrendential)

Within the learner’s job role an awareness of both the internal and external customers is an important aspect. This module will introduce the learner to managing both internal

and external flows throughout the supply chain. The areas of communication and information flows within the supply chain will also be introduced, why both of these are key to the learner’s job role. There is an emphasis placed throughout the module on using data reports and analysing these reports. The learner will also be introduced to incoming and outgoing information management. The assessment for the module will be preparation of a report for the internal/external customer.

Training date & times:

• November 18th & 19th
• 9.15am – 1.15pm
• Assessment: Report preparation due 26^th November

Location: Online (training link will be circulated closer to the time)

Location: FREE to eligible candidates

Spaces limited, early booking recommended.